Policies

DELIVERY POLICY



Advertised arrangements are not available 7th through 14th February.



Deliveries not available on weekends and public holidays. (Deliveries will be automatically delivered the next business day).



Delivery is confined to Sydney Metropolitan area, Monday to Friday, and is free delivery for orders placed via website only. We use only our own trusted and experienced flower handlers for all our local flower deliveries.



Roses will be dispatched on the same day where the order is confirmed before 10.30am E.S.T, or the next working day where the order is confirmed after 10.30am E.S.T. It is best to order the day before.



Orders will be delivered to business addresses between 9am to 5pm & to private addresses, hospitals etc between 9am to 6.30pm. Exact delivery times cannot be guaranteed.



In the event that the recipient is not at home the flowers will be left in an area near the front door deemed suitable by the courier & a calling card will be left in the mail box.



It is the sender’s obligation to supply correct delivery details at the time of ordering. In the event of flowers being delivered to an address supplied by the sender that is incorrect, every effort will be made to recover them. If recovered, the sender will be contacted and additional charges for re-delivery will apply. If the flowers are not recovered Nati Roses will accept no responsibility for the loss.



It is the responsibility of the customer to inform NATI BROS ROSES if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. 



Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

 

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. 

 

PRIVACY POLICY



We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. 

 

NATI BROS ROSES will not sell its database of customer details or details about



customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law. 

 

When does NATI BROS ROSES Body disclose the information it collects to outside parties. NATI BROS ROSES does not sell, trade, or rent your personal information to others. NATI BROS ROSES may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of NATI BROS ROSES, our users, or others. 

 

What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account. 

 

Your Consent By using our website, you consent to the collection and use of this information by NATI BROS ROSES . If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 



PAYMENT INFORMATION



All out transactions are in Australian Dollars (AUD).